We operate mainly in the canton of Geneva and in certain municipalities of the canton of Vaud, depending on the mandates.

You can submit your application directly via our website or according to the instructions provided in the listing.

You can submit your request via:

• our tenant portal
• email
• telephone
  

In an emergency, such as a major leak or a general heating failure, immediately contact the emergency numbers displayed in the entrance hall.

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The termination notice must be sent in writing within the legal or contractual deadlines.

The checklist is available on our website, in the Practical Guides section for tenants in Geneva.

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The checklist is available on our website, in the Practical Guides section for tenants in Geneva.

As a Geneva property management company, we administer several types of properties, including:

• housing in Geneva (apartments or villas)
• residential buildings
• commercial premises, including arcades, offices, craft spaces and industrial spaces
• parking spaces and garages
• land

As with most property management companies in Geneva, it is generally customary to provide:

• identity document
• last three payslips / last three financial statements
• employer certificate
• extract from the Geneva Debt Enforcement Office (l'Office des poursuites), dated less than one month ago
• residence permit if applicable

Additional documents may be requested depending on the application.

For example:

• major water leak
• complete heating failure
• building-related power outage
• entrance door that cannot be closed
• blocked elevator

Yes, under certain conditions, in particular by presenting a solvent replacement tenant who meets the legal requirements.

• Allow enough time — at least 30 minutes — noting that the appointment may take longer, up to several hours, depending on the size of the accommodation.
• Bring a copy of the lease.
• Speak openly with the property manager and share any questions or observations you may have.

Review your move-in inspection report and compare the current condition of the accommodation with the condition recorded when you moved in.

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Our offices are open Monday to Friday during business hours. Technical emergencies are handled according to the procedures communicated to our tenants.

Processing times vary depending on the number of applications received. A response is generally provided in the days following the end of the viewing period.

It depends on the nature of the repair. As a general rule:

• minor maintenance work is the tenant’s responsibility
• major repairs are the landlord’s responsibility

An appointment is arranged between the tenant and the property manager. The condition of the accommodation is compared with the condition recorded at move-in.

Check each room carefully, including in particular:

• floor, wall and ceiling coverings
• doors, handles, locks, cupboards, windows, seals, blinds and shutters
• any garden, cellar, parking space or garage box, if applicable

A preliminary visit to the accommodation in Geneva helps identify the main points to be addressed before the premises are returned.

It also allows you to discuss with the property manager and better understand the next steps, such as requests for quotations and possible repairs.

Each application is reviewed according to several criteria, including solvency and suitability for the property, jointly with the landlord.

Any significant modification requires the prior approval of the property management company or the landlord.

Once the move-out inspection has been validated and any outstanding claims have been settled, the rental guarantee may be released.

The property management company writes to the institution holding the guarantee to confirm its agreement. In some cases, the tenant’s signature is requested by that institution.

If an amount must be used to pay for damage for which the tenant is responsible, the tenant’s signature will also be required.

Test all equipment. Do not hesitate to check:

• all switches
• electrical sockets
• taps
• toilet flush
• radiators
• ventilation
• hob, oven, refrigerator and dishwasher, if applicable
• blinds

For example:

• fill holes in the walls so that they are not visible;
• replace missing and/or faulty light bulbs;
• put back any handles or accessories that were removed;
• replace the batteries in devices that require them.

Unfortunately, no. A property is allocated after the full application has been approved and the necessary documents have been signed.

Yes, provided you comply with the lease and repair any damage when you move out.

Even minor defects should be mentioned:

• scratches
• cracks
• chips
• stains
• holes
• damaged paint
• blackened seals
• faulty appliances

This will help avoid future disputes.

Poorly executed painting or repairs may sometimes result in additional costs.

No, each applicant must have full knowledge of the property, its dependencies, the building and the surrounding area before submitting an application.

Subletting requires prior authorization, as stated in Article 262 CO, which sets out the rules for subletting in Switzerland and Geneva.

Read the inspection report carefully and make sure you understand its content.

If necessary, ask for clarification and, where appropriate, ask for certain comments to be added.

In Geneva, the accommodation must be returned in a clean condition:

• kitchen fully degreased;
• oven cleaned;
• extractor hood degreased;
• refrigerator / freezer emptied / defrosted and cleaned;
• bathroom descaled, especially aerators and shower heads;
• windows washed;
• blinds cleaned;
• cellar emptied;
• balcony cleaned.

Yes, a G permit, or cross-border permit, also allows you to apply to rent residential accommodation, such as an apartment or villa, or commercial premises in Geneva.

This depends on the terms of the lease and the building regulations.

If, during the first 15 days, you discover defects that went unnoticed, inform the property management company without delay, in writing, especially if you notice:

• a leak;
• a faulty appliance;
• a socket that does not work;
• a heating problem;
• a malfunction that was not recorded during the inventory.

Bring:

• all keys, ideally labelled;
• badges;
• remote controls;
• cellar keys;
• mailbox keys;
• any manuals for installed appliances.

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The lease is signed at the property management company’s offices. This is an opportunity to get to know each other and discuss the content of the lease. The property manager answers your questions so that you are properly informed.

The building regulations and respect for neighbors must be observed.

These will be read during the inspection and recorded in the inventory that you will sign.

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It generally corresponds to three months’ gross rent for residential properties and six months’ gross rent for commercial premises, unless otherwise provided.

You can send us any changes via your client area or by email.

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You are the best person to answer any questions that may arise during the inspection, in particular to:

• obtain immediate explanations;
• discuss any damage;
• avoid misunderstandings.
  

If, however, you cannot be present and appoint a third party, that person must have a valid mandate to represent you.

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You can:

• open a rental guarantee bank account with a bank in Geneva
• use rental guarantee insurance if accepted by the landlord

Contact the property management company immediately. The cost of replacing the cylinder is borne by the tenant. Depending on the terms of the insurance contract, the tenant’s civil liability and household insurance may contribute to these costs.

If necessary, the property management company may request a restoration quote from a contractor. Depending on the damage, your contribution may be limited to the amount of the quote, after deduction for wear and tear.

In such cases, the depreciation table commonly used by tenant and landlord associations is applied so that everyone’s interests are respected. You can find this table in the Practical Guides section for tenants in Geneva on this website.

The contract specifies the items included:

• net rent
• advance payments for charges, including heating, hot water and ancillary costs
• parking space, cellar and other dependencies
• any other services

You are generally responsible for damage that goes beyond normal wear and tear.

Some examples of damage payable by the tenant:

• broken window;
• damaged door;
• heavily scratched parquet floor;
• burn marks on a worktop;
• chip in a washbasin;
• appliance damaged through improper use.

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Generally, heating/hot water charges and other ancillary costs are not included in the rent. The tenant pays advance payments for charges, and an annual statement is then prepared.

Normal wear and tear refers to natural deterioration over time, provided the accommodation has been used with care. Examples include yellowed paint, paint slightly faded by UV light, or color differences showing the outlines of pictures that were previously hung. This is not the tenant’s responsibility.

Rent is payable monthly, in advance, on the 1st of each month. For example, the rent for June must be paid no later than June 1st.

• Explain your arguments clearly and calmly to the property manager.
• Provide all necessary evidence to support your position.

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We accept bank transfers using the QR invoices sent by the property management company to the tenant, as well as standing orders.

• Keep all exchanges with the property management company.
• Report any issue quickly in writing.
• Keep a copy of the inspection report, the lease and any quotes or invoices.
• If in doubt, contact the property management company and discuss the matter with the people in charge of your file.

By being methodical and carefully documenting the condition of the accommodation, you significantly reduce the risk of disputes when moving in and moving out.